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If you thought the savings, both financial and environmental, we identified in our last post about commuting costs were considerable, then you’re really going to like what’s next when it comes to the benefits of painting your call center “green.”
Operating a virtual call center means your agents are free to work anywhere they’ve got access to a phone and a web connection—especially anywhere but your office, trimming rent and utilities expenses significantly.
A traditional contact center allocates about 120 square feet of office space (including meeting space) per agent. With commercial office space commanding between $17 and $28 per square foot annually, depending on the region, even a conservative $21 per square foot rental pencils out at roughly $2,500 per year per agent in physical facilities’ costs. So, it’s not rocket science to understand that a 100-seat call center, whose agents work remotely from their home offices using a hosted call center model, can realize $250,000 in savings. Factor in utility costs of roughly $2.50 per square foot per annum and the green icing on your cake adds up to another $30,000 shaved off the expense column.
Don’t have a hundred seats in your operation yet? Even a smaller call center with 20 seats can pocket $50,000 in savings switching from a traditional to a hosted call center.
While what they say about the three most important things in real estate—location, location, location—remains true, it also holds true that no matter your location, you can realize substantial savings and improve the environment by switching to a virtual call center.